Sports & Leisure

For many UK leisure operators, water is still treated as a fixed operational overhead, something that simply arrives, gets used, and is billed accordingly.

But for businesses operating swimming pools, hydrotherapy facilities, spas, steam rooms, saunas, or lidos, sewerage charging is often far more complicated than it first appears.

In fact, many operators may be paying significantly more than necessary because their facilities are being treated like standard commercial premises rather than specialist aquatic environments.

Understanding how sewerage and trade effluent charging works is becoming increasingly important as utility costs rise, environmental scrutiny increases, and operators look for new efficiencies.

Why Pool and Spa Facilities Are Different

Most commercial sewerage charging is based on a simple assumption:

A high percentage of incoming water returns to the public sewer.

For ordinary office buildings or retail premises, that assumption is usually reasonable.

For pools and spa facilities, it often is not.

Aquatic environments lose substantial volumes of water through:

• Evaporation.
• Steam generation.
• Splash-out.
• Humidity extraction systems.
• Filter retention.
• Irrigation.
• Cleaning processes.

Outdoor pools and lidos can experience even greater losses during warmer weather and windy conditions.

Despite this, many operators are still billed as though 95–100% of their incoming water returns directly to sewer.

That assumption can materially inflate sewerage costs.

Understanding “Return to Sewer” (RTS)

One of the most important concepts in sewerage optimisation is:

Return to Sewer (RTS)

RTS is the percentage of incoming water that a water company assumes returns to the wastewater network.​

Where businesses can demonstrate legitimate water losses that do not enter the sewer system, they may be able to reduce their sewerage charges.

For pool and spa operators, these losses can include:

• Evaporated pool water.
• Steam losses,.
• Water retained within filtration systems.
• Irrigation use.
• Tanker disposal.

However, many facilities never formally challenge the default assumptions applied to their accounts.

The Hidden Cost of Pool Backwash

Filter backwashing is another commonly overlooked cost area.

Backwash water is not simply “used water.” It is:

• Purchased water.
• Heated water.
• Chemically treated water.
• Potentially chargeable wastewater.

Operators effectively pay for it multiple times:

1. When purchasing the water.
2. When heating and chemically treating it.
3. Again when discharging it to sewer.

For larger leisure centres or hotel spas, these costs can become substantial over time.

What Counts as Trade Effluent?

One of the most misunderstood areas within aquatic facilities is:

trade effluent.

Under the:

Water Industry Act 1991

Trade effluent is broadly defined as liquid waste produced from a trade or business process.

While domestic sewage from toilets and normal washing facilities is excluded, many aquatic discharges may fall into a different category.

Potential examples include:

• Pool filter backwash.
• Hydrotherapy pool drainage.
• Spa discharge.
• Steam room blowdown.
• Chemical cleaning waste.

This is where many operators unknowingly enter a more heavily regulated area of wastewater management.

Why Water Companies Regulate Trade Effluent

Water companies are responsible for protecting:

• Sewer infrastructure.
• Wastewater treatment works.
• Biological treatment processes.
• Environmental water quality.
• Operational safety.

Certain aquatic discharges may create problems because of:

• Elevated chlorine levels.
• High temperatures.
• Suspended solids.
• Unusual pH levels.
• Chemical treatment residues.

For example, high chlorine concentrations can disrupt biological treatment systems used at sewage treatment works.

As a result, some discharges require formal:

Trade Effluent Consent (TEC)

from the regional sewerage undertaker.

Common Technical Parameters Operators Should Understand

Trade effluent consents may impose limits on:

• Discharge volume.
• Flow rate.
• pH.
• Residual chlorine.
• Temperature.
• Suspended solids.
• Other wastewater characteristics.

Typical pH consent ranges may look like:

6 ≤ pH ≤ 10

Temperature restrictions are also common, particularly where steam systems are involved:

T < 43∘C 

Understanding these technical limits is critical because unauthorised or non-compliant discharge can potentially lead to:

• Enforcement action.
• Additional charging.
• Operational restrictions.
• Reputational risk.

Why Many Operators Never Review Their Position

In practice, many leisure and aquatic operators:

• Inherited historical billing arrangements,
• Never reviewed their sewerage assumptions,
• Simply assumed wastewater charging was non-negotiable.

But aquatic facilities are operationally unique.

Their water usage profile differs significantly from: offices, retail sites, warehouses and other standard commercial premises.

That creates opportunities for:

• Billing validation.
• RTS reviews.
• Discharge assessment.
• Trade effluent optimisation.

What a Technical Review May Identify

A specialist sewerage and trade effluent review may uncover:

• Incorrect return-to-sewer assumptions.
• Opportunities for RTS allowances.
• Unnecessary sewerage charging.
• Trade effluent classification issues.
• Surface water drainage charging errors.
• Compliance risks around discharge consent.

In some cases, operators may also identify historical overcharging.

Water Strategy Is Becoming Increasingly Important

Historically, water costs were often overshadowed by payroll and energy expenditure.

That is changing.

Today, operators are facing:

• Rising utility costs.
• Tighter environmental scrutiny.
• Increasing ESG expectations.
• Growing pressure to improve operational efficiency.

For aquatic facilities, sewerage and trade effluent management is no longer just an engineering issue — it is becoming a strategic commercial issue as well.

Businesses that properly understand their wastewater profile are often in a far stronger position to:

• Control costs.
• Improve compliance.
• Support sustainability goals.
• Reduce operational risk.

How Can A Water Broker Help UK Pool and Spa Operators Stop Overpaying On Sewerage Charges?

Swimming pools, spas, hydrotherapy facilities, steam rooms, and lidos create highly specialised wastewater profiles that are frequently misunderstood within standard utility billing frameworks.

As water and wastewater costs continue to rise across the UK, operators who take a proactive approach to sewerage and trade effluent optimisation may uncover both cost-saving opportunities and important compliance improvements.

For many businesses, the first step is simply understanding how their facility is actually being classified, charged, and assessed. Wodr are a specialised, independent water broker for UK businesses. Not only can we help understand how your water and sewerage charges are structured, but we also review Return to Sewer assumptions, identify potential trade effluent implications, and highlight opportunities to reduce costs while improving compliance and operational efficiency.